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Expressions of Interest - Casual Customer Service Officers

Job No: GR184
Location: Hurstville

  • Expressions of Interest, Casual Customer Service Officers
  • $31.88 to $36.93 per hour plus 9.5% superannuation  

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We are seeking an individual who fosters our values of Accountability, Professionalism, Unity and Honesty who is a team player and takes pride in promoting the image of Council in the community.

We are seeking Expressions of Interest for Casual Customer Service Officers at Georges River Council. They will report to the Team Leaders Customer Service as part of the Community and Culture team and will be responsible for welcoming, courteous, comprehensive, efficient and effective service to all internal and external customers.

If you meet the essential criteria below, please review the Position Description and submit your application below today! Ensure you provide responses and examples (where appropriate) to all required questions on the application.

Essential Criteria:

  • Demonstrated front-line customer service experience including serving customers directly in a call centre and/or front counter
  • Ability to deliver high quality customer service to agreed service levels and standards.
  • Sensitively dealing with customers from diverse backgrounds.
  • Ability to handle compliments and complaints regarding customer service

Desirable Criteria:

  • Knowledge and understanding of local government processes and procedures.
  • Ability to read and interpret basic development applications and architectural plans.
  • Ability to speak a community language (e.g. Arabic, Mandarin, Cantonese, Italian, Greek, Macedonian or Vietnamese).

If you would like further information on this role, please contact Jeff Chan, Coordinator Customer Service on jchan@georgesriver.nsw.gov.au.

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